SHIPPING POLICY

General Shipping Information


Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 3:00pm CST. Delivery transit time (not including weekends) starts once we have filled the order and our carrier has picked up the package.


We will not provide shipping refunds due to weather related delivery delays.
Deliveries to remote areas inside North America contiguous may increase delivery time.

 

Any order over $300 (US Dollars) will only be shipped via Fed Ex.
Any order over $250 (US Dollars) will incur an insurance fee.


We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS.

Customers may select signature required service at the time of order placement. (additional fees may apply).


The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.


Customers wishing to receive their order at a retail mailboxes store or a shared office space, please be aware we may require PayPal as a payment form due to higher rates of fraud and package theft at these locations.

RETURN & EXCHANGE POLICY

In order to serve you more efficiently, and to effectively handle your returns, please take note of our Returns Policy.

RETURNING NEW, NEVER BEEN USED MERCHANDISE
When returning new, never been used merchandise that are still in their original package, you will need to complete the “New Merchandise Return Form”.
Please note that a 15% handling charge may be applied on the item when the invoice number
is not indicated in the form. 


Note: Transportation on all returned merchandise must be prepaid by the sender.

RETURNING DEFECTIVE MERCHANDISE
When returning defective items, please complete the “Defective Merchandise Return Form”.
Except for merchandise that have a lifetime warranty, PROWORKN requires you to fill in the original


invoice number on the form in order for us to proceed with the repair or replacement of the defective product.


Please be advised that we require defective merchandise to be packaged separately from new merchandise returns.


Additional handling charges may be applied when merchandise is returned to PROWORKN without an RGA number or the above-mentioned forms.


Note: Transportation on all returned merchandise must be prepaid by the sender.

For your convenience, these return forms must befilled out from web site: www.proworkn.com. 

 

For any questions or more information, please do not hesitate to contact us.
 

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BESTDEAL@PROWORKN.COM   |   PHONE: 416-986-4272

LOCATION
Toronto Eaton Center, 250 Yonge St, Uint 2201
Toronto, Ontario, CANADA. M5B 2L7

SHIPPING & RETURNS